Help & FAQs
Need help? We're here for you. Explore our frequently asked questions below or contact our customer service team.
Ordering and Payment
How do I place an order?
To place an order, simply browse our collection, select the desired items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.
What payment methods do you accept?
We accept a wide range of secure payment methods, including credit and debit cards, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. Your security is our top priority.
Can I modify or cancel my order?
You can modify your order before it is shipped. To cancel your order, please contact our customer service team as soon as possible.
Shipping and Delivery
How much does shipping cost?
Shipping costs vary depending on your delivery address. You can view the estimated shipping cost at checkout.
How long will my order take to arrive?
Delivery times vary depending on your location. You can find estimated delivery times at checkout.
What happens if my order is delayed?
In the unlikely event of a delay, we will notify you as soon as possible.
Can I track my order?
Yes, you will receive a shipping confirmation email with a tracking number.
What do I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team with photos of the damage.
Returns and Exchanges
What is your returns policy?
You have 14 days from the date of delivery to return your item for a refund. The item must be unworn, undamaged, and in its original packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund within 14 business days.
Can I exchange an item?
Unfortunately, we do not offer exchanges at this time. However, you can return your item for a refund and place a new order.
Products and Care
How do I care for my Caravan of Stones bracelet?
To maintain the beauty of your bracelet, avoid contact with water, perfumes, and harsh chemicals. Store it in the provided jewelry box when not wearing it.
What are your bracelets made of?
Our bracelets are crafted using premium materials, including cottons, silver, certified diamonds and precious and semi-precious stones.
Can I request a custom size?
Yes, we offer bespoke bracelet options. Please contact our customer service team for more information.
Are your stones certified?
Yes, all our diamonds and gemstones are accompanied by a certificate from EDR, a reputable London-based certification body.
Do you offer gift wrapping?
While we don't offer a formal gift wrapping service, your order arrives beautifully presented in its box, making it perfect for gifting.