Ordering and Payment
To place an order, simply browse our collection, select the desired items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.
We accept a wide range of secure payment methods, including credit and debit cards, Apple Pay, and Google Pay.
Absolutely. We use industry-standard encryption to protect your payment information. Your security is our top priority.
You can modify your order before it is shipped. To cancel your order, please contact our customer service team as soon as possible.
Shipping and Delivery
Shipping costs vary depending on your delivery address. You can view the estimated shipping cost at checkout.
Delivery times vary depending on your location. You can find estimated delivery times at checkout.
In the unlikely event of a delay, we will notify you as soon as possible.
Yes, you will receive a shipping confirmation email with a tracking number.
If your order arrives damaged, please contact our customer service team with photos of the damage.
Returns and Exchanges
You have 14 days from the date of delivery to return your item for a refund. The item must be unworn, undamaged, and in its original packaging.
To initiate a return, please contact our customer service team with your order number and reason for return.
Once we receive and inspect the returned item, we will process your refund within 14 business days.
Unfortunately, we do not offer exchanges at this time. However, you can return your item for a refund and place a new order.
Products and Care
To maintain the beauty of your bracelet, avoid contact with water, perfumes, and harsh chemicals. Store it in the provided jewelry box when not wearing it.
Our bracelets are crafted using premium materials, including cottons, silver, certified diamonds and precious and semi-precious stones.
Yes, we offer bespoke bracelet options. Please contact our customer service team for more information.
Yes, all our diamonds and gemstones are accompanied by a certificate from EDR, a reputable London-based certification body.
While we don't offer a formal gift wrapping service, your order arrives beautifully presented in its box, making it perfect for gifting.
