Every Caravan of Stones piece is made by hand — natural pavé diamonds set one at a time by master artisans, finished and threaded by hand. We guarantee that craftsmanship for 12 months from the day your bracelet arrives.

If a clasp, lock, setting or thread develops a fault in normal wear, we will repair it — or replace the piece where a repair isn't possible — promptly and without fuss.

Simply reply to your order confirmation email with a photo of the issue, or write to hello@caravanofstones.com. We'll look at it straight away and send you everything you need to return the piece to us. Most repairs are turned around within days of reaching the atelier.

Our Méridien and Mini Lisse are woven on waterproof technical cord — designed for the sea, the pool and everything in between. Pieces on cotton thread prefer to stay dry: like your favourite cotton anything, they'll survive a soaking but age faster for it. Wherever yours has lived, re-threading is part of what we do — your diamonds are yours for life; the thread can always begin again.

The guarantee covers faults in materials and craftsmanship in normal wear. It doesn't cover loss, accidental damage or misuse — though if something happens outside the guarantee, write to us anyway: repairs and re-threading are part of what we do, and we'll always try to help.